Refund Policy

Overview

Because VPS and hosting resources are provisioned for you the moment an order is placed, compute and hosting costs are incurred immediately. This policy explains what is and isn't eligible for a refund, and how to request one.

VPS & hosting refunds

• If a VPS or hosting account fails to provision correctly due to an error on our side, we will fix it or issue a full refund for that order.
• Shared hosting: you can request a refund to your AminaHost wallet within 7 days of purchase, even if the hosting account has already been provisioned.
• Outside that 7-day window, or for a VPS, once the account has been successfully provisioned and is running, the billing period already paid for is non-refundable — you can still cancel it so it does not renew.
• Unused, un-provisioned wallet balance can be refunded on request, subject to deducting any payment gateway fees already incurred.

Non-refundable items

• Compute time and hosting resources for a period that has already started.
• Setup or license costs already passed through to a third-party provider (e.g. a WHM/cPanel license) on your behalf.
• Orders cancelled for a violation of our Terms of Service.

Failed & duplicate payments

If a payment fails but an amount was deducted from your bank/UPI account, or if you were charged twice for the same order, contact support with the transaction ID — this is investigated and refunded (or the order corrected) as soon as it is verified.

Wallet credit

Where a refund applies, we may credit it back to your AminaHost wallet instead of the original payment method, so it's available immediately for your next order. If you'd prefer it returned to your original payment method, mention that when you contact support.

How to request a refund

Email billing@aminahost.com or use the Contact page with your order ID (or transaction ID for a payment issue) and a short description of the issue.

Processing time

Wallet credits are typically applied as soon as a refund is approved. Refunds back to a bank/UPI account or card follow the processing time of the payment gateway and your bank, which can take a few business days after approval.

Contact

For anything refund-related, reach us at billing@aminahost.com or through our Contact page.